Candidate Support Specialist
Core
Support the smooth progression of background verification processes by managing missing information requests and coordinating documentation collection for candidates and clients.
Role type
Customer support specialist (background verification)
Builds
Background verification cases and candidate data entry (CDE) completion
Domain
HR technology / Recruitment services
Deliverable
client delivery
Required skills
Customer support, communication, organization, problem-solving, case management, data confidentiality
Preferred skills
HR services, background verification, recruitment support, Candidate Data Entry (CDE), Missing Information (MI) workflows
Responsibilities
Manage centralized Missing Information (MI) follow-ups, process MI requests, contact candidates and clients via email/phone/chat to collect documentation, monitor active MI cases and track progress against SLAs, provide candidate-facing assistance and guidance, resolve technical difficulties, explain documentation requirements, provide timely status updates, collaborate with internal teams to resolve issues, handle sensitive candidate information responsibly