Guest Services / Front Office Team
Core
Front Office team members responsible for guest check-in/out, reservations, and creating memorable guest experiences in a hotel environment.
Role type
hospitality front office specialist
Builds
guest check-in/out processes, reservation management, and guest satisfaction
Domain
hospitality / hotel operations
Deliverable
product features
Required skills
property management system proficiency, guest services experience, customer service, communication, organizational skills, attention to detail
Preferred skills
flexible roster availability, welcoming personality, confidence in handling enquiries, teamwork
Technologies
Property Management Systems (e.g., Mews)