Premium Solutions Manager - Japan
Core
Operational partner for investment banking associates and deal teams executing high-stakes M&A transactions, ensuring flawless execution from onboarding through deal close.
Role type
Premium Solutions Manager (B2B SaaS)
Builds
Operational confidence and trust in Ideals' data room platform for M&A deals
Domain
Financial services / M&A / Secure business collaboration
Deliverable
client delivery
Required skills
complex issue resolution, root cause analysis, high-stakes client communication, workflow coordination, risk identification, user management, permissions setup, migration coordination
Preferred skills
AI tool application, financial markets knowledge, M&A domain expertise
Technologies
AI-assisted tools, data room platform
Responsibilities
Guide clients during onboarding, project launch, and migrations; run regular check-ins to surface early warning signs; investigate client issues and resolve or propose workarounds; perform operations within the data room (invitations, permissions, redaction, translation, exports); coordinate with Sales, Product, Support, and Legal teams; document client requests and escalations; share recurring issue patterns with internal teams.
Seniority
Mid-level, hands-on IC