Mortgage Collections Officer
On-site · Australia
Core
Managing a portfolio of consumer mortgage accounts up to 30 days in arrears to achieve recovery outcomes while maintaining empathy.
Role type
Senior IC mortgage collections officer
Builds
Repayment plans and recovery outcomes for consumer mortgage accounts
Domain
Financial services / Mortgage lending
Deliverable
client delivery
Required skills
Collections experience, negotiation, influencing, attention to detail, organizational ability, proactive mindset, high-volume outbound calling
Preferred skills
Empathy, adaptability, long-term commitment
Responsibilities
Contacting customers to discuss overdue accounts, negotiating repayment arrangements, monitoring repayment plans, liaising with internal stakeholders, maintaining accurate records, achieving individual KPIs