Ticketing and Fulfilment Specialist
Core
Subject Matter Expert in ticketing, refunds, and BSP processes providing third-level support and consultancy to internal and external businesses.
Role type
Senior IC ticketing and fulfilment specialist
Builds
Operational support solutions, knowledge articles, and streamlined processes for travel distribution
Domain
Travel industry, GDS systems, ticketing workflows
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
GDS systems expertise, ticketing workflows knowledge, content and air distribution experience, process design and implementation, business analysis, project management, stakeholder engagement, team upskilling
Preferred skills
Oasis ticketing experience, leadership experience
Technologies
GDS systems, ADMS, ACMs
Responsibilities
Handle third-level support escalations for ticketing and refunds, identify trends to streamline operational processes, engage with stakeholders to communicate business risks, complete testing and deployment of fulfilment solutions, develop and manage knowledge articles, provide expertise for upskilling support teams
Seniority
Senior, hands-on IC with leadership responsibilities