Christmas Casual Customer Experience Agents
Core
Customer Experience Agent supporting customers via email, live chat, phone, and social media during the peak Christmas period.
Role type
Customer Experience Agent (Temporary/Seasonal)
Builds
Customer support interactions and resolution of delivery, refund, and order issues for a sustainable products brand.
Domain
E-commerce / Retail / Sustainability
Deliverable
client delivery
Required skills
Customer service experience, multi-channel communication (email, chat, phone, social), problem-solving, prioritization, written and verbal communication
Preferred skills
Experience with Gorgias or Shopify, retail or e-commerce background
Responsibilities
Respond to customer enquiries across multiple channels, resolve delivery and order issues, advocate for customers, spot recurring issues, collaborate with Digital and Operations teams
Seniority
Individual Contributor, entry to mid-level
