Flight Centre - Area Leader - SEQ
Core
Lead a team of 28-30 consultants to deliver exceptional travel experiences, drive market share growth, and manage operational standards across the SEQ region.
Role type
Senior Area Leader (Travel Retail)
Builds
Travel retail operations and customer service experiences
Domain
Travel / Retail
Deliverable
product features
Required skills
Strategic deployment, change management, talent retention, team leadership, customer satisfaction management, market analysis, conflict resolution, high-value customer engagement, vision communication, milestone planning
Preferred skills
Coaching and development experience
Technologies
Customer databases, call monitoring systems
Responsibilities
Empower consultants with targeted customer databases and training; establish systems to track customer interactions; lead conference calls for coaching and quality assurance; manage escalated customer complaints; engage with high-value customers; cultivate brand awareness among teams; set clear expectations and milestones for the team.
Seniority
Senior, hands-on IC with team management
