Resource Planner
Core
Securing the right resources at the right time and place for field activities, internal development, and mandatory solutions to ensure reliable execution and customer satisfaction.
Role type
Senior IC Resource Planner (Service Operations)
Builds
Field service delivery, installation projects, calibrations, trainings, and mandatory kit installations.
Domain
Industrial equipment manufacturing / Field Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Resource planning, capacity planning, demand forecasting, workforce management, stakeholder management, escalation management, scope validation, SLA compliance, cross-regional coordination, visa/work permit coordination, data analysis
Preferred skills
Experience with regional/global organizations, understanding of FlexZone strategy, knowledge of preferred suppliers, multicultural stakeholder engagement
Technologies
Field Service Management (FSM), ERP, Microsoft Excel, Power BI
Responsibilities
Perform resource planning for all field activities using FSM and automated tools; proactively identify alternative resource allocation solutions for urgent demands; manage stakeholder expectations and drive resource prioritization decisions; ensure high-quality scope validation and SLA compliance; analyze long-term capacity constraints and propose resourcing strategies; coordinate visa, work permit, and immigration processes for regional resource deployment; plan internal training demands and coordinate mandatory kit installations.
Seniority
Mid-Senior, hands-on IC