Program Management Director
Core
Lead successful delivery of professional services across a portfolio of healthcare customers, developing strategic account plans and partnering with Sales to shape customer solutions.
Role type
Senior IC Program Management Director
Builds
Professional services delivery, consulting and implementation initiatives
Domain
Healthcare technology + Professional Services
Deliverable
client delivery
Required skills
Portfolio management, financial oversight, resource planning, executive stakeholder engagement, risk management, P&L management, SOW negotiation, cross-functional team leadership
Preferred skills
Strategic account planning, operational excellence, conflict resolution, process improvement
Technologies
Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Partner with Account Executives to develop long-term strategies and project pipelines; Collaborate with Sales to assess prospective customer requirements and develop implementation proposals; Engage Professional Services experts to estimate project needs and propose solutions; Maintain visibility into upcoming projects and forecast resource requirements and revenue; Support the development, evaluation, and negotiation of Statements of Work (SOWs); Lead cross-functional delivery teams; Meet regularly with Project Managers and customer stakeholders to assess project health, schedules, margins, utilization, and progress; Identify, evaluate, and mitigate risks at both project and portfolio levels; Collaborate with internal and customer senior leadership to align expectations; Promote adherence to established delivery best practices; Monitor customer satisfaction and champion improvements to service offerings; Partner with the Professional Services PMO and Finance teams to manage profit and loss (P&L) performance; Ensure customer accounts achieve appropriate profitability while maintaining strong service quality; Serve as an escalation point for complex customer issues; Work with peers and Account Management to prioritize deliverables across the customer portfolio.
Seniority
Senior, hands-on IC
