Business Solutions Analyst
Core
Generalist Business Solutions Analyst diagnosing complex customer issues, mapping transaction lines, and translating business needs into technical solutions for the delivery team. (via careerplan.io/jobs/b225ccb5-9bb6-4788-a0d6-6d0c87c5bac9-business-solutions-analyst-at-redmap)
Role type
Senior IC Business Solutions Analyst
Builds
Practical solutions for customer workflows, data flows, and system integrations
Domain
SaaS / Customer Success / Business Analysis
Required skills
Business analysis, root cause analysis, requirements gathering, stakeholder management, process mapping, data flow analysis, solution design, technical documentation, project prioritization
Preferred skills
AlayaCare platform experience, SaaS implementation lifecycle knowledge
Technologies
JIRA, Confluence, Microsoft Office suite, APIs, ERP, AP Automation, Document Management
Responsibilities
Diagnose and resolve complex customer issues and data mapping problems; analyze support tickets to identify recurring themes and root causes; translate business requirements into technical specifications; facilitate communication between customers and technical teams; support technical workshops on integrations and authentication; develop test plans and validate delivered solutions.
Seniority
Mid-Senior, hands-on IC