Senior Service Delivery Analyst
Core
Provide advanced technical support and site ownership for stable Technology environments across assigned healthcare facilities.
Role type
Senior Service Delivery Analyst (IT Support)
Builds
Reliable technology services for clinical and operational staff
Domain
Healthcare / IT Service Delivery
Required skills
End user L1/L2 technology support, Microsoft Active Directory, Microsoft Exchange, Microsoft 365, Microsoft Intune, Citrix, desktop hardware troubleshooting, incident management, stakeholder engagement, ITIL processes, manual equipment handling
Preferred skills
Healthcare sector experience, Bachelor's degree in IT/Computer Science, ITIL or PMP certifications
Technologies
Microsoft Active Directory, Microsoft Exchange, Microsoft 365, Microsoft Intune, Citrix, Chrome, Edge, Office, printers, scanners
Responsibilities
Act as primary technology contact for assigned sites, minimize disruption to clinical services, handle complex and high-impact calls, manage high priority and ageing tickets, identify recurring issues and root causes, deploy and set up technology equipment onsite, participate in on-call roster for critical incidents
Seniority
Senior, hands-on IC