Technical Account Manager
Core
Act as a trusted technical contact for customers throughout the lifecycle of a governance, risk, and compliance software platform, ensuring adoption and resolving technical challenges.
Role type
Technical Account Manager
Builds
Customer success and platform adoption for governance, risk, and compliance software
Domain
Enterprise software / Governance, Risk, and Compliance (GRC)
Deliverable
client delivery
Required skills
Technical troubleshooting, customer relationship management, SaaS product familiarity, API/integration knowledge, stakeholder communication, multi-priority management
Preferred skills
Experience in Solutions Engineering or Implementation Consulting
Responsibilities
Build strong relationships with a portfolio of customers as their primary technical contact; Support implementations, upgrades, and platform changes; Investigate and resolve complex technical issues; Advise on integrations, configuration, and platform optimization; Monitor customer health and proactively address technical risks.
Seniority
Individual Contributor
