Head Of Customer Success
Core
Lead activation, adoption, and success for hospitality brands, driving revenue growth, retention, and product adoption.
Role type
Senior leadership Customer Success Head
Builds
Merchant journey from onboarding to long-term retention
Domain
Hospitality technology / eCommerce
Required skills
Customer success leadership, eCommerce/POS experience, team coaching, product adoption strategy, hospitality tech ecosystem knowledge, strategic planning
Preferred skills
Technical core, hands-on execution, ambiguity tolerance, relationship building
Technologies
Point-of-sale (POS), eCommerce ecosystem tools
Responsibilities
Oversee customer success, support, and solutions operations; lead renewal and retention strategy; act as business coach to merchants; advocate for merchant needs internally; improve merchant journey from onboarding to retention.
Seniority
Senior, hands-on IC with leadership scope