Servicenow ITOM SME
Core
Implementing and supporting ServiceNow ITOM solutions to manage IT infrastructure, services, and events.
Role type
Senior ServiceNow ITOM Implementation Specialist
Builds
CMDB, Service Maps, Event Management workflows, and Discovery configurations
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow ITOM, Discovery (including Cloud Discovery), Service Mapping (Tag-based), Event Management, CMDB governance, Common Service Data Model (CSDM)
Preferred skills
Vulnerability Response (VR), ServiceNow Security Operations
Technologies
ServiceNow, CSDM, Cloud Discovery
Responsibilities
Implementing and supporting ServiceNow ITOM solutions, managing CMDB health and governance, adopting CSDM, configuring Discovery and Service Mapping, handling Event Management
Seniority
Senior, hands-on IC
