Duty Manager
Core
Coordinate day-to-day operations of visitor-facing services across a 24-hour museum environment, acting as the operational escalation point for safe and efficient service delivery.
Role type
Senior operational manager (visitor services)
Builds
Safe, welcoming, and consistent visitor experiences across hospitality, academy, and residency programs
Domain
Museum operations / Visitor services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operational coordination, incident response, staff coordination, stakeholder collaboration, shift management, safety compliance
Preferred skills
Experience in 24-hour environments, experience managing frontline staff, experience in arts or museum sectors
Technologies
None stated
Responsibilities
Coordinate frontline operations across Visitor Hospitality, Lang Walker Academy and Powerhouse Residencies; respond to operational issues, incidents and visitor enquiries; coordinate frontline staff and contractor activities; support operational readiness; work with Security, Facilities, Programming, Events and Hospitality teams
Seniority
Mid-level, hands-on IC
