Certification Specialist I
Core
Proctor live certification exams for digital marketing disciplines, ensuring exam integrity and providing technical support to candidates.
Role type
Certification Specialist (Exam Proctoring)
Builds
Certification exams for HighLevel platform users
Domain
Digital Marketing / SaaS Platform
Deliverable
client delivery
Required skills
Exam proctoring, conflict resolution, technical support, content review, process improvement, record keeping
Preferred skills
HighLevel platform familiarity, digital marketing knowledge, customer relations experience
Technologies
HighLevel platform
Responsibilities
Conduct live proctored exams for candidates seeking certification in digital marketing disciplines, Ensure the integrity and security of the certification process by enforcing all exam procedures and protocols, Monitor candidates during exams to prevent cheating or unauthorized behavior, Provide technical support to candidates as needed to facilitate a smooth exam experience, Maintain accurate records of exam results and candidate information, Collaborate with the team to continuously improve exam processes and procedures
Seniority
Individual Contributor, entry-level to mid-level