Supporter Experience Officer
Hybrid
Core
First point of contact for supporters, processing donations, and managing supporter records to ensure exceptional service.
Role type
Supporter Experience Officer (Customer Service & Administration)
Builds
Fundraising operations and supporter engagement activities
Domain
International Aid & Development / Non-Profit
Required skills
Customer service, Donation processing, CRM management, Data entry, Administrative support, Communication, Time management, Microsoft Office
Responsibilities
Deliver exceptional customer service via phone, email, and mail; Process donations and issue receipts; Maintain accurate supporter records in CRM; Provide general administrative support including documentation and case management.