Merchant Success Analyst Bilingual- Longford, Ireland
Core
Bilingual customer support specialist guiding merchants through platform onboarding and troubleshooting via phone, email, and chat.
Role type
Customer Success Analyst (Bilingual)
Builds
Merchant onboarding and support workflows for a cybersecurity compliance platform
Domain
Cybersecurity / Compliance / SaaS
Deliverable
client delivery
Required skills
Fluent English, Fluent in at least one of (French, German, Polish, Czech, Spanish), Customer-facing experience, Problem-solving, Process documentation, Adaptability
Preferred skills
Interest in cybersecurity and compliance
Responsibilities
Answer merchant questions via phone, email, and chat; Guide merchants through platform processes; Document conversations and flag cases requiring extra help; Collaborate with team to improve support processes
Seniority
Entry-level to Junior (2+ years experience required)