Customer Experience Team Member
Core
Delivering genuine, end-to-end customer service across retail and online channels, managing returns, escalations, and fraud investigations.
Role type
Customer Experience Team Member
Builds
Customer service interactions, return/refund resolutions, and process improvements for retail and digital teams.
Domain
Retail / eCommerce
Deliverable
client delivery
Required skills
Customer service, returns management, fraud management, process improvement, system usage, problem-solving
Preferred skills
Retail/eCommerce experience, cross-functional collaboration, data-driven insights
Responsibilities
Resolving customer enquiries and managing returns, assisting retail teams with escalations, maintaining accurate customer records, collaborating on process automation, analyzing customer feedback to drive satisfaction.
Seniority
Individual Contributor, entry to mid-level