Customer Service Officer
Core
Providing customer service and administrative support for a well-known annual consumer product, handling enquiries, orders, payments, and delivery matters.
Role type
Customer Service Officer
Builds
Customer support and order fulfillment for a consumer product
Domain
Consumer goods / Retail
Deliverable
client delivery
Required skills
Customer enquiry management, Sales transaction processing, Payment processing, CRM system usage, Microsoft Office proficiency, Technical issue escalation, Record keeping
Preferred skills
HEAT customer service model experience, Microsoft Dynamics experience
Responsibilities
Managing customer enquiries across multiple channels, Processing online and telephone sales transactions, Assisting customers with the online ordering process, Processing payments including BPAY, Resolving customer queries and escalating technical issues, Maintaining accurate records
Seniority
Mid-level, experienced IC