Customer Service Representative - Cooma
Core
Handle face-to-face and phone enquiries to help customers access information, resolve issues, and connect with government services.
Role type
frontline customer service representative
Builds
customer support interactions for government services
Domain
public sector / government services
Deliverable
client delivery
Required skills
face-to-face communication, inbound call handling, complex enquiry resolution, system navigation, confidentiality management, adaptability
Responsibilities
manage blended frontline environment of face-to-face and phone interactions, resolve customer issues, navigate multiple systems, handle confidential information
Seniority
entry-level IC
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