Service Design Lead
Core
Lead strategic design initiatives and shape government service strategies, experiences, and solutions for public sector clients.
Role type
Manager, Service Design (Public Sector)
Builds
Government service strategies, connected citizen experiences, and organizational change initiatives.
Domain
Public Sector / Government Services
Deliverable
product features
Required skills
Strategic thinking, Human-centred design, Complex problem-solving, Facilitation, Coaching/Mentoring, Commercial acumen, Agile collaboration
Preferred skills
Certifications in customer experience/service design, Behavioural science application, AI-driven services experience
Responsibilities
Lead and advise on large-scale projects; Frame complex business and customer challenges; Identify opportunities for innovation; Embed design-led approaches into IT projects; Apply human-centred design to connect front-stage experiences with back-stage systems; Lead multidisciplinary teams in research, blueprinting, and prototyping; Facilitate executive-level workshops; Coach and mentor teams; Contribute to practice growth and thought leadership.
