Service and Repairs Coordinator
Core
Coordinate service, parts, and repair requests for commercial trailers, acting as the primary link between customers and internal workshop teams to ensure smooth job flow from enquiry to completion.
Role type
Service and Repairs Coordinator
Builds
Commercial trailer repair jobs
Domain
Transport / Heavy Vehicle / Trailer Manufacturing
Required skills
Scheduling, Parts coordination, Customer communication, Data entry, Job tracking, Scope of work preparation
Preferred skills
Workshop environment experience, Aftersales support knowledge, Continuous improvement mindset
Responsibilities
Act as primary point of contact for customers regarding repair needs; Capture repair requirements and prepare draft scopes of work; Coordinate day-to-day flow of repair jobs and schedules; Liaise with workshop, technical, sales, and parts teams; Assist with parts coordination and purchase requests; Complete post-job follow-up with customers.