Federal Customer Success Manager - DevOps
Core
Strategic post-sales advisor helping US federal customers realize value from Sonatype's software supply chain security and DevOps solutions by driving adoption, retention, and growth.
Role type
Senior Federal Customer Success Manager (DevOps)
Builds
Customer adoption and value realization for software supply chain security and DevOps tools
Domain
US Federal Government / Software Supply Chain Security / DevOps
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
US federal customer success, technical account management, stakeholder navigation, modern DevOps lifecycle knowledge, customer education, portfolio management, GenAI usage
Preferred skills
FedRAMP/Air-Gapped environment experience, software supply chain management, GenAI fluency
Technologies
GenAI tools, Sonatype platform
Responsibilities
Lead structured customer motions to accelerate onboarding and time-to-value; Provide proactive guidance on best practices and risk mitigation; Operate in a scaled engagement model using telemetry and usage signals; Partner with Sales, Support, and Product to orchestrate expertise; Capture customer feedback to improve product experience.
Seniority
Mid-Senior, hands-on IC
