Rooms Division Manager
Core
Lead the Rooms Division operation (Front Office, Housekeeping, Guest Relations, Concierge, Guest Services) for a new luxury hotel in Sydney, establishing standards and driving guest experiences.
Role type
Senior IC hotel operations leader (Rooms Division Manager)
Builds
Luxury hotel rooms division operations and guest service experiences
Domain
Hospitality / Hotel Management
Deliverable
physical/clinical work
Required skills
Rooms Division management, Front Office leadership, Housekeeping oversight, Guest Relations management, Revenue management, Budget control, Team leadership, Pre-opening execution
Preferred skills
Luxury hotel experience, Pre-opening experience
Responsibilities
Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations; Drive guest satisfaction through personalized service and service recovery; Ensure exceptional standards of cleanliness and presentation; Manage room revenue performance, occupancy, and departmental costs; Conduct regular quality reviews; Lead, coach, and develop department leaders; Resolve complex guest concerns; Foster collaboration with F&B and Sales teams; Support pre-opening activities including recruitment and operational setup.