Customer Service Representative (Spanish/English)
Core
Provide 24/7 customer support via ticketing and live chat for a global cryptocurrency exchange, handling inquiries, complaints, and identity verification.
Role type
Customer Service Representative (Crypto/Blockchain)
Builds
Customer support operations for a world-class cryptocurrency exchange platform
Domain
Cryptocurrency / Blockchain / Financial Services
Deliverable
client delivery
Required skills
Trilingual communication (Native Spanish, Advanced English), problem-solving, documentation, empathy, adaptability to shifts
Preferred skills
Financial industry experience, passion for crypto industry
Technologies
Ticketing systems, live chat tools
Responsibilities
Handle back office tickets and provide 24/7 online enquiry and email reply services; Handle customer enquiries, advice, and suggestions via email or online tools; Support other business units with customer liaison and documentation; Handle customer complaints, special cases, or ad hoc tasks.
