IT Analyst
Core
Frontline and onsite IT support for end-user technology, resolving technical issues and ensuring smooth operation of hardware, software, and collaboration tools.
Role type
IT Support Analyst (Level 1/2)
Builds
Stable IT operations for corporate users
Domain
Professional Services / Legal
Required skills
Desktop support, Microsoft Windows, Microsoft Office, hardware troubleshooting, Service Desk management, incident management, AV/video conferencing support
Preferred skills
Law firm experience, Microsoft certifications, proactive customer service
Technologies
Microsoft Windows, Microsoft Office, AV systems, video conferencing platforms
Responsibilities
Provide Level 1 and Level 2 desktop support, install and configure laptops and workstations, troubleshoot Windows and Office issues, manage incidents and service requests, perform preventative maintenance, participate in on-call rotation
Seniority
Mid-level, hands-on IC
