Customer Experience Team Member
Core
Front-line team member at an adventure park responsible for customer reception, ticketing, retail operations, and maintaining facility safety and aesthetics.
Role type
Customer Experience Team Member (Front-line Operations)
Builds
Customer-facing services, ticketing, retail offerings, and safe park environments
Domain
Tourism / Adventure Parks / Hospitality
Deliverable
product features
Required skills
Customer service, booking and ticketing processes, Point of Sale (POS) systems, food handling, First Aid, physical fitness, outdoor work adaptability, retail management, safety inspections
Preferred skills
Tourism certification (Certificate II or III), reliable vehicle ownership
Responsibilities
Welcome and inform customers, manage booking and ticketing, maintain cleanliness and visual appeal of reception and retail areas, handle food service, conduct safety inspections and audits, assist with opening and closing procedures
Seniority
Entry-level / Individual Contributor