Customer Service Agent – Aurukun
Core
Deliver services and programs to Services Australia customers in the Aurukun community, identifying entitlements and assisting with digital service access.
Role type
Customer Service Agent (Government Services)
Builds
Government entitlement access and digital service adoption for local families
Domain
Social Services / Government Administration
Deliverable
client delivery
Required skills
Government legislation and policy knowledge, face-to-face customer engagement, digital literacy (myGov, mobile apps), community knowledge, administrative skills
Preferred skills
Ability to respond to sensitive interactions, adaptability to changing environments
Responsibilities
Provide professional customer service, assist customers in accessing digital services, educate customers on online platforms, advise on eligibility for government entitlements
Seniority
Entry to Mid-level, hands-on IC