Client Care Coordinator - Greencross Vets Aitkenvale
Core
Front-of-house operations and client experience management for a veterinary clinic.
Role type
Client Care Coordinator (Veterinary Reception)
Builds
Efficient clinic operations, client appointment flow, and patient intake/discharge processes.
Domain
Veterinary Services / Healthcare Administration
Deliverable
product features
Required skills
Veterinary reception operations, appointment coordination, client communication, payment processing, record keeping, veterinary terminology knowledge, practice management software proficiency
Preferred skills
RxWorks experience, inventory ordering, client education support
Responsibilities
Manage day-to-day reception operations, coordinate appointments and bookings, handle client enquiries via phone/email/in-person, process payments and manage accounts, maintain accurate client and patient records, support workflow between reception and clinical teams, assist with client education and preventative healthcare reminders
Seniority
Individual Contributor, operational support
