Customer Service Representative - Aborn Pet Hospital
Core
Front desk operations for a veterinary hospital, handling client intake, scheduling, payments, and patient admission/discharge.
Role type
Customer Service Representative (Veterinary)
Builds
Client service experience and hospital operational efficiency
Domain
Veterinary Medicine / Healthcare Services
Deliverable
client delivery
Required skills
telephone etiquette, appointment scheduling, cash handling, patient triage, medical record management, client communication
Preferred skills
electronic medical record system experience, veterinary setting experience
Technologies
computerized scheduling program, electronic medical record system
Responsibilities
answer incoming calls and route messages, schedule outpatient and surgical appointments, admit and discharge patients, process payments and manage financial records, maintain client and patient files, educate clients on preventive care
Seniority
Entry-level to Junior, hands-on IC