Customer Service Representative - Aborn Pet Hospital
Core
Front-desk representative for a veterinary hospital handling phone calls, appointments, patient admission/discharge, payments, and client communication.
Role type
Customer Service Representative (Veterinary)
Builds
Patient appointment schedules, payment records, and client communication logs
Domain
Veterinary Medicine / Healthcare Services
Deliverable
product features
Required skills
Telephone etiquette, Appointment scheduling, Payment processing, Client relations, Medical record management, Computer system operation
Preferred skills
Electronic medical record system experience, Veterinary setting experience
Responsibilities
Answer incoming calls and route to staff, Schedule outpatient and surgical appointments, Admit and check out patients, Process payments and manage financial data, Greet clients and provide hospital information, Maintain client contact databases
Seniority
Entry-level to Mid-level, hands-on IC