Client Services Representative - ARH Essendon
Core
Front-of-house reception and customer care representative managing high-volume calls, appointments, payments, and sensitive client communications for a 24-hour emergency veterinary hospital.
Role type
Customer Care Representative (Veterinary)
Builds
Patient scheduling, payment processing, insurance claims, and client correspondence for emergency and specialist animal services.
Domain
Veterinary Medicine / Healthcare Services
Deliverable
client delivery
Required skills
High-volume call handling, appointment scheduling, payment processing, insurance claims processing, data entry, compassionate communication, conflict resolution, multitasking under pressure, Microsoft 365 proficiency
Preferred skills
Experience with RxWorks practice management software
Responsibilities
Greeting and assisting clients, handling inbound calls, managing email inbox, scheduling appointments, processing payments and insurance claims, maintaining patient records, managing reception area cleanliness
Seniority
Entry to Mid-level, hands-on IC