Implementation Consultant - French Market
Core
Guide new clients through onboarding, ensure platform activation and autonomy, and drive retention for SMBs and Mid-Market companies using Agicap's financial management solution.
Role type
Implementation Consultant (Customer Success)
Builds
Customer onboarding, activation, and retention for a SaaS financial management platform
Domain
Fintech / SMB Financial Management
Deliverable
product features
Required skills
B2B client relations, retention strategy, upselling and referrals, product feedback integration, stakeholder management, data analysis (NPS/CSAT)
Preferred skills
B2B SaaS experience, startup environment experience, finance/audit/accounting background
Technologies
Agicap platform
Responsibilities
Guide and train new clients, manage and nurture a client portfolio, cultivate relationships with users and decision-makers, implement retention strategies, provide client feedback to product teams, act as a growth driver through upselling and referrals, maintain high satisfaction indicators
Seniority
Mid-level, hands-on IC
