Spécialiste Support Services Financiers (Télétravail complet possible depuis Lille)
Core
B2B support specialist for a financial SaaS platform, acting as the central point of contact for business clients (entrepreneurs and accountants) to resolve financial management issues and drive product adoption.
Role type
Senior B2B Customer Support Specialist (Financial Services)
Builds
Pennylane, a European financial management software for SMEs and accounting firms
Domain
Fintech / Financial Services / SaaS
Deliverable
client delivery
Required skills
B2B support experience, banking system knowledge, financial services expertise, stakeholder management, product feedback integration
Preferred skills
experience with neo-banks or online banks, direct contact with business owners, knowledge of current Fintech products
Technologies
Pennylane platform, banking systems
Responsibilities
Investigate and resolve complex client issues, qualify and respond to financial service requests, create and update client support documentation, escalate technical issues to engineering, provide product feedback to the product team
Seniority
Mid-Senior, hands-on IC
