Customer Service Executive
Core
Provide exceptional customer service to internal and external conference customers, managing registrations, payments, and queries for Informa Connect events.
Role type
Customer Service Representative
Builds
Event registration processes and client communication for conferences and training courses
Domain
Events and professional development
Deliverable
client delivery
Required skills
multi-tasking, prioritisation, time management, attention to detail, computer literacy, Microsoft Office proficiency
Preferred skills
SAP experience, previous administration experience
Responsibilities
Set-up of event information in the registration database, accurately processing delegate registrations and payments, communicating with clients by telephone or email, liaising with internal departments to ensure smooth delegate registration
Seniority
Individual Contributor