Workshop Team Leader
Core
Lead a team of service repair technicians to ensure operational excellence and efficiency in a power tool repair center.
Role type
Senior Workshop Team Leader (Service Operations)
Builds
Repaired power tools and accessories for end-users
Domain
Manufacturing / Industrial Tools / After-Sales Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, operational efficiency analysis, quality assurance, compliance management, performance review, technical knowledge of power tools, project management for hub expansion
Preferred skills
Experience in tool repairs and service operations, creative problem solving, initiative
Technologies
None stated
Responsibilities
Provide coaching, leadership and training to a team of nine service repair technicians; Monitor and identify trends in service workshops to drive efficiency gains; Monitor quality of repairs of direct reports and conduct regular performance reviews; Ensure compliance with all relevant acts, ethical standards and Milwaukee policies and procedures; Monitor quality of repair notes and act as escalation point for the team; Manage the expansion and growth phase of the service hub.
Seniority
Senior, hands-on IC with team management