Customer Activation Manager | Stack Accounting
Core
Guide customers through the adoption of Stack, Ramp's AI accounting platform, translating their accounting processes into implementation plans and driving usage of agentic workflows.
Role type
Customer Activation Manager (AI Accounting Implementation)
Builds
Customer adoption of AI-assisted accounting workflows and agentic bookkeeping systems
Domain
Fintech / AI / Accounting
Deliverable
production ML models
Required skills
Customer success, software implementation, accounting fluency, stakeholder alignment, process translation, change management
Preferred skills
CPA, public accounting, controllership, ERP integrations, AI-assisted workflows
Technologies
Stack, AI agents, accounting systems, ERP
Responsibilities
Identify customer use cases for agentic workflows, translate accounting processes into implementation plans, guide stakeholders from discovery to adoption, coordinate with Sales/CS/Product teams, advocate for AI-assisted accounting, turn learnings into reusable adoption practices
Seniority
Mid-level, hands-on IC
