Customer Success Application Engineer
Core
Configure, deploy, and support industrial AI data platforms (Litmus Edge) for manufacturing customers in North and South America, bridging the gap between operational data and AI systems.
Role type
Senior Customer Success Application Engineer (Industrial AI)
Builds
Real-time data infrastructure for industrial AI and machine learning systems
Domain
Industrial IoT (IIoT), Manufacturing, Edge Computing, Cloud Infrastructure
Deliverable
production ML models | product features | client delivery
Required skills
IIoT implementation, Linux system administration, network protocols, Python/JavaScript scripting, containerization (Docker/Kubernetes), cloud platforms (AWS/Azure/GCP), technical troubleshooting, customer-facing implementation
Preferred skills
OPC/UA, PLC/SCADA systems, pre-sales support, partner enablement, solution architecture
Technologies
Litmus Edge, Litmus Edge Manager, Docker, Kubernetes, Azure, AWS, GCP, Python, JavaScript
Responsibilities
Validate customer requirements for PoC and production deployments, configure products for pilots and live environments, provide Level 2 technical support and root-cause analysis, support pre-sales activities including demos and RFI/RFP responses, translate field feedback to product teams, maintain solution libraries and documentation
Seniority
Senior, hands-on IC