ICT Support
Core
On-site ICT support for K-12 schools, managing end-user computing, connectivity, and core infrastructure.
Role type
Entry-to-junior ICT Support Specialist
Builds
End-user environments, server/network infrastructure, and cloud platforms for schools
Domain
Education (K-12) + IT Infrastructure
Required skills
Networking fundamentals, Server environment management, End-user computing support, Microsoft 365 administration, Cloud infrastructure basics, Troubleshooting methodologies, Technical documentation
Preferred skills
VMware/Hyper-V/Azure experience, ITSM/Ticketing tools, Switching/Wi-Fi platforms (Extreme/HPE/Juniper), Backup technologies, MacOS/JAMF, CCNA/JNCP/ACMP certification
Technologies
Microsoft 365, VMware, Hyper-V, Azure, ConnectWise, Extreme Networks, HPE Aruba, Juniper MIST, Veeam, Barracuda, MacOS, JAMF
Responsibilities
Provide day-to-day ICT support across end-user computing, connectivity, and core infrastructure; Troubleshoot hardware, software, and network issues; Contribute to infrastructure projects alongside senior engineers; Maintain clear, timely communication with school staff and stakeholders; Keep technical documentation accurate and up to date
Seniority
Entry-level to Junior, hands-on IC