Senior Salesforce Application Support Analyst
Core
Provide Level 2 application support and resolve complex Salesforce incidents for a Federal Client.
Role type
Senior Salesforce Application Support Analyst
Builds
Salesforce platform stability and service delivery for federal operations
Domain
Federal Government / Salesforce CRM
Required skills
Salesforce Admin certification (ADM211/ADM201), 7+ years Salesforce ecosystem experience, enterprise team management, ITIL practices, GitLab deployments, Vlocity, Service Cloud, Einstein Analytics, Health Cloud, Excel reporting
Preferred skills
ITIL Foundation certification, Jira, Confluence, Agile/Scrum methodologies
Technologies
Salesforce, Vlocity, Service Cloud, Einstein Analytics, Health Cloud, GitLab, Excel, Jira, Confluence
Responsibilities
Resolve complex Salesforce incidents, mentor junior team members, coordinate releases and change management, analyze data for trends and root causes, manage internal and external stakeholders
Seniority
Senior, hands-on IC with management responsibilities
