Welcome (Front Office) Supervisor/Rooms Controller
Core
Supervise front office operations and act as a reliever for Rooms Controller duties at a luxury hotel, ensuring seamless guest check-ins, room assignments, and billing accuracy.
Role type
Front Office Supervisor / Rooms Controller
Builds
Guest check-in/out processes, room inventory management, and billing accounts for W Melbourne
Domain
Luxury hospitality / Hotel management
Deliverable
product features
Required skills
Front office operations, room inventory management, billing reconciliation, group arrival planning, OPERA PMS proficiency, guest relations
Preferred skills
Experience in upscale/luxury hotel settings, proactive demeanor, creative flair
Technologies
OPERA PMS
Responsibilities
Organize and coordinate check-in/pre-registration procedures for arriving groups; Review rooms inventory and out-of-order rooms; Review billing discrepancies and ensure accurate final accounts; Process guest check-ins/outs using OPERA; Respond to guest questions and resolve service issues; Engage guests in meaningful conversation about the hotel and local area.
Seniority
Mid-level, hands-on IC