Unified Communications Engineer
Core
Design, deploy, and support unified communications and telephony solutions for government and enterprise clients across Australia.
Role type
Unified Communications Engineer
Builds
Cloud and on-premises voice platforms, SIP trunking, session border controllers, and contact centre integrations
Domain
Telecommunications / Unified Communications
Required skills
Microsoft Teams Calling (Direct Routing/Operator Connect), Cisco UC platforms, SIP trunking, Session Border Controllers (SBCs), call routing, number porting, voice troubleshooting, networking fundamentals (VLANs, QoS, firewall traversal)
Preferred skills
ASD Essential Eight cybersecurity frameworks, Microsoft 365 Certified: Teams Voice Engineer Expert, Cisco CCNP Collaboration, contact centre platforms (Genesys, Five9), Telstra carriage and TIPT experience
Technologies
Microsoft Teams Calling, Cisco Webex Calling, AudioCodes, Ribbon, Genesys, Five9, Telstra
Responsibilities
Design, configure, and deploy UC and voice solutions; Implement and manage SIP trunking, SBCs, dial plans, and call routing; Lead voice migrations from legacy PBX to cloud platforms; Provide L2/L3 support for complex voice and call quality issues; Develop technical documentation including low-level designs; Collaborate with pre-sales teams on solution design and client presentations
Seniority
Mid-Senior, hands-on IC
