Customer Development Manager - Legal Technology / AI - East Coast
Core
Manage a portfolio of existing law firm customers in Australia and New Zealand, driving cross-sell, upsell, and solution expansion to achieve revenue targets and retention.
Role type
Senior Account Manager / Customer Development Manager
Builds
Legal technology SaaS platform features and services
Domain
Legal Technology / AI SaaS
Deliverable
product features
Required skills
Account management, cross-sell and upsell strategy, strategic account planning, commercial negotiation, Salesforce proficiency, stakeholder management, product feedback synthesis
Preferred skills
Experience in legal technology, familiarity with practice management and accounting solutions, ability to communicate with executives
Technologies
Salesforce
Responsibilities
Manage a portfolio of existing law firm customers across Australia and New Zealand. Identify cross-sell, upsell, and solution expansion opportunities. Develop strategic account plans to support customer growth and retention. Conduct customer business reviews and lead commercial conversations. Partner with Customer Success, Marketing, Product, and Partnerships. Maintain sales pipeline and forecasts in Salesforce. Capture customer feedback for Product and Marketing teams. Build relationships with strategic partners. Achieve quarterly revenue targets.
Seniority
Mid-Senior, hands-on IC