Experience Trainer & Activations Lead
Core
Train Experience Leads and specialists on luxury aviation service standards while personally delivering premium hospitality in lounges and aircraft cabins.
Role type
Senior IC hospitality trainer & operations lead (aviation)
Builds
Custom private jet travel experiences for high-net-worth guests
Domain
Aviation / Luxury Travel
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Luxury hospitality experience, aviation operations knowledge, training & mentorship, service standard enforcement, guest relations, safety compliance, operational coordination
Preferred skills
Experience in premium travel or comparable luxury environments
Technologies
Check-in systems, TSA screening protocols, FBO coordination tools
Responsibilities
Conduct on-the-job training for new Experience Specialists and Leads on lounge hosting, cabin service, and safety procedures; Perform annual line checks to ensure service consistency; Lead activation of new routes, menus, and service flows; Serve as a cabin host and lounge host delivering premium guest experiences; Coordinate with pilots, ground operations, and airport partners for on-time departures; Collect and share guest feedback to improve service.
Seniority
Senior, hands-on IC