Customer Transactions Officer
Hybrid
Core
Provide quality customer support and process applications for Workers Compensation, Compulsory Third Party (CTP), and Home Building Compensation schemes.
Role type
Customer Transactions Officer (Claims & Entitlements)
Builds
Customer service interactions and processed insurance claims
Domain
Insurance / Government Regulatory
Required skills
Customer service, Application assessment, Legislative compliance, Data accuracy, Priority management, System navigation
Responsibilities
Provide omni-channel customer support, Access and assess applications, Escalate complex matters, Maintain accurate records, Act as first point of contact
Seniority
Clerk Grade 3/4, Full-time