Waste Officer - CAWRA
Core
Operational link managing escalated customer enquiries, coordinating service requests, and supporting contract administration for waste and recycling services.
Role type
Senior IC operations and contract administrator
Builds
Efficient waste and recycling service delivery for residents and multi-unit dwellings
Domain
Local government / Waste management
Deliverable
dashboards & analysis
Required skills
Contract administration, customer service, data management, Microsoft Excel, stakeholder liaison, record keeping, procurement support
Preferred skills
Qualification in business administration, local government, contract management, or waste management
Technologies
Microsoft Office (Excel), corporate data management systems
Responsibilities
Manage escalated customer enquiries and complaints; Coordinate operational requests (missed collections, repairs, new applications); Support contractor performance monitoring and reporting; Review waste-related development applications; Maintain accurate operational records and databases; Assist with procurement activities and continuous improvement initiatives.
Seniority
Mid-level, hands-on IC