Analyst - IT Support (Onsite)
Core
Provide onsite technical support to business colleagues for workstations, business applications, and office technology infrastructure.
Role type
IT Support Analyst
Builds
Office technology infrastructure and user support services
Domain
Enterprise IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS, macOS, Microsoft 365, Active Directory, Microsoft Exchange, VPN, ZScaler, Citrix, VDI, CloudPC, wireless networking, Mobile Device Management (iOS/Android), hardware troubleshooting, incident management, asset inventory management
Preferred skills
ITIL certification, university degree in technology
Responsibilities
Install, operate, diagnose, and maintain workstations and business applications; respond to incidents and requests via in-person, phone, chat, and virtual channels; escalate issues and document per SOPs; manage local hardware asset inventory; assist with hardware moves and reconnections; support proactive technical initiatives; perform occasional weekend or after-hours work for emergencies
Seniority
Mid-level, hands-on IC
