Associate Infrastructure Engineer
Core
Provide hands-on infrastructure and technical support for end users in a secure Federal Government environment, assisting with incidents and service requests across devices, identity, messaging, collaboration, networks, and servers.
Role type
Associate Infrastructure Engineer (L1/L2 support)
Builds
Reliable operation of enterprise IT environments (Microsoft-based)
Domain
Federal Government IT / Enterprise Infrastructure
Required skills
Microsoft technologies (Windows, Active Directory, M365, MECM/SCCM), basic networking (DNS, DHCP, TCP/IP), endpoint security, incident documentation, troubleshooting
Preferred skills
Linux environments, enterprise monitoring, identity and access management, automation
Responsibilities
Provide first- and second-level infrastructure support for field-based end users; Assist with supporting Microsoft infrastructure and workplace services; Troubleshoot common hardware, software, connectivity, account access and configuration issues; Assist with endpoint security activities, information protection, vulnerability remediation and routine infrastructure maintenance; Maintain accurate incident records, technical documentation and support procedures; Identify recurring technical issues and contribute to process improvements, knowledge articles and opportunities to automate routine support tasks.
Seniority
Associate, hands-on IC