Supervisor-Front Desk
Core
Supervise daily front desk operations to ensure guest satisfaction and maintain professional standards at a luxury hotel.
Role type
Front Office Supervisor
Builds
Guest check-in/check-out services, room assignments, and payment processing
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Guest service management, Payment processing, Room inventory management, Staff supervision and training, Conflict resolution, Opera PMS proficiency
Responsibilities
Supervise front desk staff and manage shift operations, Process guest check-ins and check-outs including reservations and room assignments, Handle payment processing and account setup for guests, Coordinate with housekeeping and other departments to resolve guest issues, Manage shift logs and bank counts, Assist in hiring, training, and coaching employees