Implementation Advisor Apprentice
Core
Support customer onboarding, implementation, and adoption for a SaaS business operating system serving SMBs globally.
Role type
Junior IC implementation advisor apprentice
Builds
Customer onboarding and implementation plans for SMBs
Domain
SaaS / Customer Success
Deliverable
product features
Required skills
customer onboarding, implementation planning, product adoption support, documentation, customer education, cross-functional collaboration, product knowledge, issue triage, relationship building, process improvement
Preferred skills
SaaS internship, CRM familiarity, business process understanding
Responsibilities
Understand customer requirements and pain points, support onboarding and implementation activities, assist in creating implementation plans, support advisors in ensuring product adoption, maintain documentation and communicate next steps, assist with webinars and workshops, collaborate with internal teams, stay updated on product features, support basic implementation issues, build customer relationships, identify process improvement opportunities
